Frequently Asked Questions
What is thepapare.com?
ThePapare.com is the Sri Lanka’s premier sports platform offering Sports content at schools, club and national levels. The website is trilingual catering to Sinhala, Tamil and English followers in Sri Lanka and those domiciled overseas. The content varies from streaming live games and score updates to articles, photos, analysis, interviews, fixtures and video segments. The website also extends news and information via 12 social media platforms.
What services ThePapare.com provide:
- Live Match Streaming in HD quality.
- News articles, previews, reviews and match reports.
- Informative videos, replays, highlights and segments.
- Photo albums of sports events.
- Sporting statistics.
What content can be accessed FOC
- News articles, previews, reviews and match reports.
- Informative videos, replays, highlights and segments.
- Photo albums of sports events.
- Sporting statistics, fixtures & results.
How do I watch a LIVE Match content?
You need to register and subscribe to watch LIVE match content.
What content is being charged for
- Live Match Streaming.
How to create an account?
Visit (https://www.thepapare.com/user/register)
Fill out the form and register, you need to have a valid Email & a Phone Number to register.
How do I access my Account?
You need to Sign in to ThePapare.com and then click on ‘My Profile” icon from the menu to access your account details.
How can I change/recover my password?
If you have forgotten your password, please click on the Forgot Password link and submit the details. Password can be reset via the email or phone number associated with your account.
How do I sign out of my account?
You can sign out of your account from the My Profile page. You will only be signed out of the current device. If you wish to sign out of other devices, you will need to sign out of them individually.
How can I keep my account secure?
- Use a strong password and do not share it with anyone. Be aware of possible phishing attempts.
- Remember to sign out if you are accessing premium content on a public computer.
I already have an account on ThePapare.com. Why am I unable to sign in with the same?
If you created your account previously and are having trouble signing in, check the following:
- You may be entering an Incorrect Password.
- You may have made a Typo in your email address at the time you signed up.
- You may have logged into your account from another device which prevents you to sign in to your account from the new device unless you sign out from the former.
If you are still having trouble signing in, please write to us at [email protected]
What is ThePapare Subscription?
ThePapare Live Subscription grants you access to all our live content which are currently available on the platform as well as which we will add in future. You also get access to all Live Sports events, including Cricket, Rugby, Football, Basketball and many more. This is our all-inclusive pack.
We offer 1 plan for our Local users. A deeply discounted Monthly plan for LKR 149.00 excluding government taxes. All our subscription plans are non-refundable and renewed automatically.
We offer 2 plans for our International customers. A deeply discounted Annual plan for LKR 5999.00 or a Monthly Subscription plan for LKR 599.00. All our subscription plans are non-refundable and renewed automatically.
Our free content continues to be available for free for all users.
Pre/Postpaid both dialog customer has Add to Bill option?
Yes, dialog Pre/Postpaid customers can enter a Dialog mobile number, do the OTP (One time password) verification and complete the payment.
What are the payment options available for local customer?
Local customer has two types of payment options which are Dialog ‘Add to Bill’ and Genie. If you are a non-dialog local customer, you can still use dialog Add to Bill if you have a Dialog Mobile by entering its number, do the OTP verification and completing a payment.
All our web services are SSL enabled to make sure your account/payment details are 100% secured and not shared with any third parties at any given time.
What are the payment options available for International customers?
International customer is provided with Genie as the payment option. Simply create a Genie account and add the Credit card or do a guest checkout to complete a payment.
All our web services are SSL enabled to make sure your account/payment details are 100% secured and not shared with any third parties at any given time.
Customer can purchase multiple subscription packages at once?
No, if a local customer is subscribed to a Daily or a Monthly package, they have no option to subscribe to another package before reaching the expiration of the current package.
If an international customer is subscribed to a Monthly or an Annual package, they have no option to subscribe another package before the expiration of the current package.
Validity period
Daily – 24 Hours
Monthly – 30 Days
Annual – 365 Days
Customer can view the subscription order history?
Yes, simply click the customer profile icon and navigate to the “order history” section.
ThePapare.com LIVE
Pioneers of Live Streaming in Sri Lanka, ThePapare.com has taken the country’s live sports delivery to the next level. Not stinting on the costs, the web abode has delivered to its viewer a quality unparalleled for this level of sport.
Services
ThePapare also provides services of photography, video-graphy and live coverage for any events for reasonable rates. Visit ThePapare Content Purchase section.